Terms governing use of this website and Qentroxa repair services.
By accessing and using the Qentroxa website at https://qentroxa.com, or by engaging our repair and diagnostics services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website or our services.
Qentroxa provides computer hardware repair, diagnostics, maintenance, and upgrade services. We describe our services on this website for informational purposes. The exact scope, cost, and timeline of any service will be agreed individually before work begins. Descriptions on this website are general in nature and do not constitute a guarantee of specific outcomes for any particular device.
A service engagement begins when you deliver a device to us and we confirm acceptance in writing or verbally. We will not commence repair work without your explicit authorisation once diagnostic findings have been communicated to you. You retain the right to decline repair and collect your device after the diagnostic stage, subject to any applicable diagnostic fee that has been agreed in advance.
Qentroxa takes reasonable care in handling all devices and carrying out all repair work. However, we cannot accept liability for pre-existing faults, for failures that occur in components unrelated to the work carried out, or for data loss not resulting from our direct negligence. You are responsible for backing up your data before submitting a device for service. We strongly recommend doing so.
Our liability to you in connection with any service, to the extent permitted by applicable law, is limited to the value of the service fee paid for the relevant work.
Parts supplied by Qentroxa carry a 90-day warranty against defects attributable to the part itself. Labour carries a 30-day warranty covering the specific fault addressed. These warranties do not cover physical damage, liquid ingress, misuse, or faults unrelated to the work performed. Warranty claims require the original service documentation.
We will notify you when your device is ready for collection. Devices not collected within 60 days of notification will be considered abandoned, and Qentroxa reserves the right to dispose of them in accordance with applicable law and after reasonable further notice.
All content on this website — including text, images, code, and design — is the property of Qentroxa or used with appropriate licences. You may not reproduce, copy, or distribute content from this website without written permission, except for personal, non-commercial use.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. We reserve the right to restrict access to any part of the website at our discretion.
These Terms and Conditions are governed by the laws of Spain. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Toledo, Spain, unless consumer protection law in your jurisdiction provides otherwise.
We may update these Terms and Conditions from time to time. The current version is always available on this page. Continued use of this website or our services after an update constitutes acceptance of the revised terms.
For questions about these terms, contact us at [email protected] or by post at Arrabal Egido, 5D, 45633 La Iglesuela del Tiétar, Toledo, Spain.