Privacy Policy | Qentroxa

Effective Date: 1 January 2026 | Last Updated: 3 Mart 2026

1. Who We Are

This Privacy Policy applies to Qentroxa, an independent computer hardware repair and diagnostics service. Our business address is Arrabal Egido, 5D, 45633 La Iglesuela del Tiétar, Toledo, Spain. You can reach us at [email protected] or by phone at +34 787 167 311.

We operate the website at https://qentroxa.com. This policy explains how we handle personal data we collect through this website and through our service operations.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

Contact form submissions: When you use the contact form on our website, we collect your name, email address, and any information you include in your message, including details about your device and the problem you're experiencing.
Phone and email contact: If you contact us directly by phone or email, we retain the information exchanged as part of handling your enquiry or repair.
Service records: When we carry out repair or diagnostic work, we keep records of the work performed, which may include device details and notes relevant to the service.
Website usage data: We use basic analytics to understand how visitors use our website. This does not involve identifying individuals and is collected only with your consent via our cookie banner.

3. How We Use Your Personal Data

We use the personal data you provide for the following purposes:

To respond to your enquiry and provide the hardware repair or diagnostics service you've requested.
To communicate with you about the progress of a repair, findings from a diagnostic session, or follow-up matters related to previous work.
To maintain service records that allow us to provide effective follow-up support.
To meet our legal obligations, including any applicable consumer protection and business record requirements.

We do not use your personal data for marketing purposes without your explicit consent. We do not sell or share your personal data with third parties for their own commercial purposes.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (EU GDPR) applies, our legal bases for processing personal data are:

Contract performance: Processing necessary to provide the repair or diagnostic service you've requested.
Legitimate interests: Maintaining service records, responding to enquiries, and operating our business in an ordinary manner.
Consent: Where we collect analytics data through cookies, we rely on your consent provided via our cookie banner.
Legal obligation: Where applicable law requires us to retain certain business records.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Enquiry data from contact form submissions that do not result in a service engagement is deleted within 12 months. Service records are retained for up to 5 years to allow for warranty and follow-up purposes, after which they are deleted or anonymised. Financial records are retained for as long as required by applicable Spanish tax and accounting law.

6. Your Rights

Under the GDPR and applicable Spanish data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate personal data.
Request deletion of your personal data, subject to our legal retention obligations.
Object to or request restriction of processing in certain circumstances.
Request a copy of your data in a portable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving a valid request.

7. Data Security

We take reasonable measures to protect personal data from unauthorised access, disclosure, or loss. Contact form data is transmitted via encrypted HTTPS connections. Service records are stored in secure systems with restricted access. We do not store payment card details.

8. Third-Party Services

Our website uses Google Fonts for typography, which involves requests to Google's servers. We use Bootstrap and Font Awesome libraries loaded from content delivery networks. These services may process limited technical data such as IP addresses as part of serving their resources. Please refer to their respective privacy policies for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in an updated effective date. We encourage you to review this page periodically. Continued use of our website or services following an update constitutes acceptance of the revised policy.

10. Contact and Complaints

For privacy-related enquiries, contact us at [email protected]. If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Spanish data protection authority (Agencia Española de Protección de Datos, www.aepd.es).